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Award-Winning Hospitality at Deep Creek Lake

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Recognized for Excellence. Trusted by Thousands of Guests.

Deep Creek Lake at Sunrise

At Railey Vacations, we believe exceptional vacations start with exceptional service. Our team works hard every day to create memorable experiences for guests visiting Deep Creek Lake, Maryland. From helping families find the perfect vacation rental to providing knowledgeable local guidance, our mission is simple: deliver hospitality that exceeds expectations.

That commitment has been recognized by some of the most respected organizations in the vacation rental industry.

As the largest vacation rental company serving Deep Creek Lake and a company with a decades-long history in the region, we are proud to earn recognition that reflects the dedication of our team and the trust our guests place in us.

2025 VRMA President's Award

Ben Edwards | VRMA President's Award Recipient (2025)

In 2025, our Chief Strategy Officer & Founder, Ben Edwards, received the prestigious President's Award from the Vacation Rental Management Association (VRMA).

The President's Award recognizes individuals whose leadership, service, and commitment have made a meaningful impact on the vacation rental industry. Ben's recognition reflects not only his contributions to the industry but also the values that guide our organization: integrity, innovation, and a commitment to delivering outstanding experiences for guests and homeowners alike.

What this means for our guests:

  • Leadership recognized by the vacation rental industry's premier professional association
  • A company committed to best practices and continuous improvement
  • A trusted vacation rental partner focused on guest satisfaction
Ben Edwards accepting the VRMA President's Award 2025
Guest Services Department of Railey Vacations

Guest Services | Elite Direct Revenue Center Award (2023, 2024)

Our Guest Services Team earned Navis Revinate's Elite Direct Revenue Center Award in both 2023 and 2024.

This award recognizes reservation teams that demonstrate outstanding performance in helping travelers book directly with confidence and receive exceptional service throughout the planning process.

When guests contact Railey Vacations, they are speaking with a team of local experts who understand Deep Creek Lake, know our homes firsthand, and are committed to helping guests find the right property for their vacation.

What this means for our guests:

  • Knowledgeable vacation planning assistance
  • Personalized recommendations from local experts
  • A smooth and easy booking experience
  • Confidence that you're booking with a trusted source

Railey Vacations | Hospitality Rockstar Award (2022)

Railey Vacations was honored with the Hospitality Rockstar Award at the Navis Revinate Conference in 2022.

This recognition highlights teams that consistently create exceptional guest experiences through service, responsiveness, professionalism, and hospitality.

For our guests, this award reflects our belief that hospitality extends far beyond making a reservation. It means being available before, during, and after your stay to ensure your Deep Creek Lake vacation is everything you hoped it would be.

What this means for our guests:

  • Friendly and responsive customer service
  • A hospitality-first approach to vacation planning
  • A team dedicated to helping create memorable experiences
Property Services Department of Railey Vacations

Why Guests Choose Railey Vacations

Awards are meaningful because they represent what matters most to our guests:

Trust

For decades, families have trusted our team to help them experience Deep Creek Lake with confidence. Our local roots run deep, and our commitment to guest satisfaction remains at the center of everything we do.

Expertise

Our reservation specialists know the area, the homes, and the experiences that make Deep Creek Lake special. Guests receive guidance from professionals who live and work in the community they serve.

Hospitality

Industry recognition is ultimately a reflection of our people. Every award we've received celebrates the dedication, care, and professionalism our team brings to each guest interaction.

Loyalty

Many guests return year after year because they know they can count on us to provide exceptional service and unforgettable vacation experiences.

Guest Testimonials

Guest Testimonials from stays at A Cut Above and Gather'n Getaway with Railey Vacations
Guest Testimonials from stays at Lazy Daze and Our Neck of the Woods with Railey Vacations
Vacation Rental Management Association (VRMA) Logo

A proud member of the Vacation Rental Management Association (VRMA) for more than 25 years!

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An active member of the Garrett County Chamber of Commerce, with multiple employee advocates who regularly attend meetings and events.

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Garrett County Chamber of Commerce Logo

As of August 14, 2026, Railey Vacations had nearly 3,000 Google reviews, with a 4.3 average rating out of 5 that continues to steadily trend upward.

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Drone view of a Fall morning at Deep Creek Lake, Maryland

About Railey Vacations

Railey Vacations traces its roots to one of Deep Creek Lake's pioneering tourism families and has helped guests enjoy the area for more than 35 years. Today, we manage one of the region's largest selections of vacation rental homes and remain committed to setting the standard for hospitality at Deep Creek Lake

What awards has Railey Vacations won?

Railey Vacations has earned multiple industry recognitions, including Navis Revinate's Elite Direct Revenue Center Award (2023 and 2024), the Hospitality Rockstar Award (2022), and VRMA's President's Award, awarded to the company's Chief Strategy Officer & Founder, Ben Edwards, in 2025.

Why are these awards important?

These awards recognize excellence in hospitality, guest service, reservation performance, and leadership within the vacation rental industry.

How does this benefit our guests?

Guests can feel confident they are working with an industry-recognized team committed to delivering exceptional vacation experiences.

What is the VRMA President's Award?

The President's Award is presented by the Vacation Rental Management Association, the vacation rental industry's leading professional association. It recognizes individuals whose leadership, service, and long-term commitment have meaningfully advanced the industry. Ben Edwards, Chief Strategy Officer of Railey Vacations, received the award in 2025.

What is the Navis Revinate Elite Direct Revenue Center Award?

This award recognizes vacation rental reservation teams that deliver outstanding performance in helping travelers book directly with confidence. It measures both service quality and effectiveness throughout the booking process. Railey Vacations' Guest Services team earned the award in both 2023 and 2024, and the company also received the Hospitality Rockstar Award at the 2022 Navis Revinate Conference.

What is Railey Vacations' guest rating?

Railey Vacations holds a 4.3 out of 5 average rating across nearly 3,000 Google reviews as of August 2026, and that rating continues to trend upward. We read every review. When a stay falls short, our team follows up directly to make it right, and we use that feedback to improve our homes, our processes, and our service.

Is Railey Vacations a legitimate vacation rental company?

Yes. Railey Vacations is an established property management company with a physical office at 5 Vacation Way in McHenry, Maryland, and more than 35 years of history at Deep Creek Lake. The company has been a member of the Vacation Rental Management Association for over 25 years, is active in the Garrett County Chamber of Commerce, and has nearly 3,000 verified Google reviews from past guests.

How long has Railey Vacations been renting homes at Deep Creek Lake?

Railey Vacations has been helping guests visit Deep Creek Lake for more than 35 years. The company traces its roots to one of the area's pioneering tourism families, and today manages one of the largest selections of vacation rental homes in Garrett County, Maryland. That long history means our team knows the lake, the communities, and the homes firsthand.

How many vacation rentals does Railey Vacations manage?

Railey Vacations manages over 500 vacation rental homes at Deep Creek Lake, making it the largest vacation rental company serving the area. Our portfolio ranges from cozy one-bedroom cabins to large lakefront homes that sleep over 30 guests, including lakefront, ski-in/ski-out, dog-friendly, and private-pool properties across every major Deep Creek Lake community.

Who is the largest vacation rental company at Deep Creek Lake?

Railey Vacations is the largest vacation rental company serving Deep Creek Lake, Maryland. We manage one of the region's most extensive selections of rental homes and have operated in Garrett County for more than 35 years. Our size means more options across every community, price point, and property type, from lakefront homes to slopeside condos near Wisp Resort.

Should I book directly with Railey Vacations or through Airbnb or Vrbo?

Booking directly with Railey Vacations, either through deepcreek.com or by calling us directly, connects you with our local Deep Creek Lake reservation team, who know each home personally and can match you to the right property. Direct guests also gain access to our loyalty program and repeat-renter discounts (find out more about this program here). Our Guest Services team earned Navis Revinate's Elite Direct Revenue Center Award in both 2023 and 2024 for exactly this kind of direct booking support.

Is it cheaper to book directly on deepcreek.com?

In most cases, yes.  Booking directly avoids the added service fees that third-party listing sites charge travelers, and direct guests qualify for our repeat-renter discounts and exclusive specials that aren't available on other platforms. You'll also get direct access to our reservation team for changes, questions, and local recommendations before and during your stay.

What's the difference between renting through a property management company and renting from an individual owner?

A professional management company provides consistency and support that an individual owner usually can't. Railey Vacations inspects and cleans every home between stays, maintains a local staff for maintenance issues, and has a team available if something goes wrong during your trip. You're not depending on one person's availability - you have an entire local operation behind your reservation.

Are Railey's reservation agents local to Deep Creek Lake?

Yes. Our reservation specialists live and work in the Deep Creek Lake area and have visited the homes they book. When you call, you're speaking with someone who can tell you which properties have steep driveways in winter, which communities suit families with young kids, and how far a home actually sits from the water - not someone reading a listing description.

Can someone help me choose the right home for my group?

Yes, and it's what our team does best. Call (866) 544-3223 and tell us your group size, dates, budget, and priorities - lake access, hot tub, dog-friendly, ski-in/ski-out - and a local specialist will recommend homes that fit. This personalized planning assistance is what earned our Guest Services team Navis Revinate's Elite Direct Revenue Center Award in 2023 and 2024.

Where is Railey Vacations located?

Railey Vacations is located at 5 Vacation Way, McHenry, MD 21541, in the heart of the Deep Creek Lake area near Wisp Resort. Our office is open seven days a week from 9:00am to 5:00pm, and you can reach our guest services team at (866) 544-3223. Guests are welcome to stop in with questions before or during a stay.

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